Privacy Policy
At FreshDaily, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you use our platform — including our website, mobile applications, and related services (collectively, the “Services”).
By accessing or using FreshDaily, you agree to the terms described in this Policy.
1. Information We Collect
We collect information to deliver a smooth, secure, and personalized shopping experience. The types of data we collect include:
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Account Information: Full name, email address, mobile number, and encrypted password.
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Order & Delivery Details: Shipping and billing addresses, contact numbers, and payment information (processed securely through certified third-party payment gateways).
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Usage & Device Data: IP address, browser type, device identifiers, operating system, and activity logs used for analytics and fraud prevention.
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Communications: Messages, inquiries, or feedback sent to our support team or to sellers through the platform.
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Cookies & Tracking Technologies: Used to recognize your preferences, improve performance, and measure campaign effectiveness.
2. How We Use Your Information
FreshDaily uses your information to:
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Process, fulfill, and deliver your orders.
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Facilitate payments, refunds, and credits.
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Provide customer support and communicate regarding your orders, account, or updates.
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Send promotions and personalized recommendations (only with your consent).
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Improve platform usability, performance, and service quality.
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Detect, prevent, and investigate fraud or unauthorized transactions.
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Comply with legal obligations and enforce platform policies.
3. Sharing and Disclosure of Information
We do not sell or rent your personal data to any third party.
However, we may share information under the following conditions:
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Service Providers: With logistics, payment, and technology partners who perform functions on our behalf.
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Sellers and Merchants: Relevant delivery and order details are shared only with the seller fulfilling your purchase.
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Legal and Regulatory Authorities: When disclosure is required by law or to protect the rights and safety of FreshDaily or others.
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Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be part of the transferred assets.
All partners and processors are contractually obligated to maintain confidentiality and handle your data securely.
4. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
FreshDaily implements strict security controls to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These include:
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Encryption: Sensitive customer data such as full name, mobile number, email address, and delivery address are stored in encrypted form within our databases.
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Secure Transmission: All data exchanges are protected by HTTPS and SSL/TLS protocols.
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Access Control: Only authorized personnel have limited access to encrypted data for operational purposes.
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Regular Security Audits: We periodically test and update our systems to ensure compliance with current security standards.
While we take these measures seriously, please understand that no system or method of data transmission over the Internet is 100% secure.
5. Your Rights and Choices
You have the right to:
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Access and request a copy of your personal information.
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Update or correct inaccuracies in your data.
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Request deletion or deactivation of your account, subject to legal or transactional requirements.
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Withdraw consent for marketing communications at any time.
To exercise your rights, please contact our Data Protection Officer using the details below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Keep you signed in and remember your preferences.
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Analyze site performance and usage behavior.
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Deliver personalized promotions and advertisements.
You can manage or disable cookies through your browser settings, but some site functions may not work properly if cookies are disabled.
7. Third-Party Links and Services
Our Services may contain links to external websites or apps not operated by FreshDaily.
We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing any information.
8. Updates to This Policy
We may revise this Privacy Policy periodically to reflect updates in our operations, technology, or legal requirements.
The latest version will always be available on our website.
Your continued use of our Services after any update constitutes acceptance of the revised terms.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:
Data Protection Officer
FreshDaily Marketplace
π§ Email: info@freshdaily.ph
